Shipping & Returns
At XZENDA, we want your shopping experience to feel as considered and enjoyable as the designs themselves.
Whether you are choosing an African print dress for a special celebration, a beautifully structured corset or a coordinated set, we want you to feel confident about your purchase.
Please review the following information about preparation times, shipping, returns and refunds before placing your order.
Shipping Information
Shipping Origin
All XZENDA orders are dispatched from the United Kingdom.
In Stock Designs
A selection of XZENDA designs is available for immediate purchase.
In stock items are normally dispatched within 1–2 working days of order confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Weekends and UK public holidays are not considered working days.
Preorder Designs
Most XZENDA designs are available through preorder.
Our estimated preparation time for preorder garments is 2–4 weeks from the date your order is confirmed.
This allows time for your garment to be prepared with care and attention to construction, fabric and finishing.
The preparation period does not include shipping time.
We aim to meet the estimated timeframe provided. If an unexpected delay affects your order, we will contact you by email with an update and explain your available options.
Preorder preparation times are also displayed on the relevant product pages.
United Kingdom Delivery
Standard UK Delivery: £4.99
Estimated delivery time: 3–5 working days after dispatch.
Ready to ship items are normally dispatched within 1–2 working days, while preorder garments require their stated preparation period before dispatch.
Delivery times are estimates and may vary depending on the courier and circumstances outside our control.
International Delivery
XZENDA offers international shipping to selected destinations.
Shipping options and applicable charges will be displayed at checkout before you complete your purchase.
Estimated delivery times after dispatch are:
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United States: 7–15 working days
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Other international destinations: 5–15 working days
International delivery times may vary depending on the destination, courier services and customs clearance procedures.
Preorder preparation times are additional to these estimates.
Customs and Import Duties
International orders may be subject to customs procedures, import duties or local taxes depending on the destination.
Where these charges are not collected at checkout, customers may be required to pay them upon import.
Any applicable charges and responsibility for payment will depend on the shipping arrangements for your destination.
Orders Containing In Stock and Preorder Items
If your order contains both in stock and preorder designs, your items will be dispatched separately.
In stock items will be dispatched first, while preorder garments will follow once their preparation is complete.
You will receive separate shipping notifications as your items are dispatched.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
You can use the tracking details to follow your parcel as it makes its way to you.
Ordering for a Special Occasion
We understand that many XZENDA designs are purchased for weddings, proms, formal events and other memorable occasions.
Please allow sufficient time for preparation and delivery when ordering for a specific date.
If you are unsure whether your chosen design will arrive in time, we encourage you to contact us before placing your order.
Shipping Delays
While we aim to meet our stated preparation and delivery times, occasional delays may arise.
If your order is affected by a significant delay, we will contact you by email with an update and explain the available options.
Your statutory rights regarding delayed or undelivered goods remain unaffected.
Returns & Refunds
We hope you love your XZENDA purchase. However, we understand that occasionally something may not be quite right.
Your Right to Cancel
For purchases covered by UK distance selling cancellation rights, you generally have 14 calendar days after receiving your order to notify us that you wish to cancel, without needing to provide a reason.
You then have a further 14 calendar days from notifying us to return the item.
Where multiple items from the same order are delivered separately, the statutory cancellation period generally runs from receipt of the final item.
You may also exercise applicable cancellation rights before your order has been dispatched.
These rights apply to eligible in stock items, sale items and standard-size preorder garments.
Purchasing a standard-size garment through our preorder service does not automatically remove your statutory cancellation rights.
How to Request a Return
To begin a return, please visit our returns portal:
https://www.xzenda.com/apps/17TRACK/returnpage
Submit your return request using your order details and follow the instructions provided.
You will receive the relevant return instructions and return address.
Alternatively, you can contact us directly at hello@xzenda.com with your order number and return request.
We recommend obtaining the appropriate return address before sending your parcel.
You may exercise your statutory cancellation rights by contacting us directly. Using the returns portal is not a condition of those rights.
Condition of Returned Items
We kindly ask that returned garments are handled with care.
You may try on your purchase to assess its fit and appearance, just as you would in a physical shop.
Where possible, please return items with their original packaging, labels and accessories.
Items showing handling beyond what is reasonably necessary to inspect them may be subject to a deduction for any resulting reduction in value, where permitted by law.
Return Shipping Costs
For returns made because you have changed your mind, customers are responsible for the direct cost of return postage unless otherwise agreed.
We recommend using a tracked shipping service and retaining proof of postage until your return has been received.
If your item is faulty, damaged, incorrect or not as described, XZENDA will meet reasonable return costs where required by applicable consumer law.
Personalised and Bespoke Designs
Certain garments genuinely made to your individual measurements or personalised specifications may not qualify for the standard change-of-mind cancellation right.
Where this exception applies, it will be clearly explained before you place your order.
Selecting a standard size or purchasing a standard design through preorder does not, by itself, make a garment personalised or remove your statutory cancellation rights.
Your legal rights concerning faulty, damaged or incorrectly described goods remain unaffected.
Sale and Clearance Items
Items purchased during a sale or clearance promotion remain subject to applicable statutory cancellation and return rights.
Any additional promotional conditions will be clearly communicated before purchase and will not affect your statutory consumer rights.
Refunds
Once your returned item has been received, we will assess it and process any refund due.
Where you exercise your statutory cancellation rights, refunds will be made within 14 calendar days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.
Where an eligible order is cancelled before dispatch, the applicable refund will be made within 14 calendar days of cancellation.
Eligible refunds include the purchase price and any standard outbound delivery charges that must be refunded under applicable law.
Where an entire eligible order is cancelled, the original standard delivery charge will also be refunded.
Additional charges for premium delivery services may not be refundable beyond the standard delivery cost.
Refunds will be issued to your original payment method unless otherwise agreed.
The time taken for funds to appear in your account may depend on your bank or payment provider.
Faulty, Damaged or Incorrect Items
Every XZENDA order should arrive in the condition you expect.
If you receive an item that is damaged, faulty, incorrect or not as described, please contact us as soon as possible at hello@xzenda.com.
Include your order number, a description of the issue and photographs where helpful.
We will review the matter and arrange an appropriate resolution in accordance with your consumer rights.
African print fabrics may feature natural variations in pattern placement, and colours may appear slightly different depending on screen settings. These variations do not affect your statutory rights if an item is faulty or not as described.
Exchanges
If you would like a different size or design, please contact us to discuss availability.
As many XZENDA garments are prepared through preorder, an alternative size or design may require additional preparation time.
Where a direct exchange is unavailable, you may return an eligible item in accordance with our returns policy and place a new order.
This does not affect your statutory rights concerning faulty or incorrectly supplied goods.
Preorder Cancellations
If you wish to cancel a preorder before dispatch, please contact us as soon as possible at hello@xzenda.com.
For standard preorder designs covered by statutory cancellation rights, you may exercise those rights even if preparation has begun.
Genuinely personalised or bespoke orders may be subject to different cancellation conditions, which will be explained before purchase.
Nothing in this policy affects your statutory consumer rights.
Need Assistance?
If you have questions about shipping, returns, sizing, availability or an existing order, please contact us at:
You can also reach us through the Contact Us page on our website.
We are happy to help and want every XZENDA experience to be a positive one.
Thank you for choosing XZENDA.